Business Consultants at Experience Level 1 are Consultants that can demonstrate in their submitted examples that they have led multi-discipline teams in business transformation initiatives to align business systems with new business processes, using application portfolio management techniques, and have provided and followed a plan to transfer the business from the ‘as is’ structure to the ‘to be’ structure, where they reported to executive level managers, and had managers and senior technical and business staff assigned to the project under their direction.

Business Consultants at Experience Level 1 have the skill sets of Business Consultants at Experience Level 2 as well as experience and expertise in applying business transformation methodologies, including operations research and business process re-engineering. Because of the far-reaching effect of implementing business process re-engineering project recommendations, Business Consultants at Experience Level 1 are experienced in effectively communicating with executives and senior management on changes to business operations.

The Corporate Business Solutions portfolio at Island Health is embarking on a series of strategic initiatives aimed at enhancing operational efficiency and aligning technological infrastructure with overarching business objectives across various departments within the Support Services division. These initiatives are centered around the development and implementation of comprehensive technology roadmaps tailored to the unique needs and challenges of each department.

This Statement of Work (SOW) is specifically designated for the FMO portfolio, who are charged with ensuring the optimal functioning and management of Island Health's physical assets and work environments. Recognizing the unique demands and responsibilities of the FMO, this engagement seeks to evaluate and refine the existing technological systems and tools deployed by the FMO team. The objective is to ensure that this tooling and technology are not only effective in addressing current operational requirements but also aligned with the FMO's long-term strategic goals.

Future engagements will address the needs of other portfolios within the Support Services division, ensuring a cohesive and comprehensive approach to technology integration and optimization across the Support Services portfolio at Island Health.

2.2 Background

The FMO portfolio is part of the Operations and Support Services division of Island Health. The FMO portfolio employs approximately 385 full-time employees, providing service to all Island Health–owned facilities, and leased sites with a total gross building area of >634,839m2 square metres.

Facilities Management is made up of the following main departments:

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1. Facilities Maintenance & Operations strives to maintain and protect Island Health-owned facilities and equipment through proper preventative maintenance programs and strategic capital investments to protect and improve building systems and infrastructure,